This product is electronically distributed.

The incident support includes: 

– A single support request 

– Resolving one issue 

– Logs and settings analysis 

– Assistance with settings configuration 

– Adaptation of Simtech Development add-ons to the store without making any changes to the third-party add-ons already installed

– Consulting and analysis within 24 hours of purchase

*Please note that the incident service does not cover add-ons configuration for additional integration services such as payment gateways (additional access permissions to the integration systems and confidential client’s settings are required)