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Incident
The incident support includes:
– A single support request
– Resolving one issue
– Fixing an issue related to the store performance
– Logs and settings analysis
– Assistance with settings configuration
– Adaptation of Simtechdev marketplace add-on to the store without making any changes to the third-party add-ons already installed
– Consulting and analysis within 24 hours of purchase
*Please note that the support subscription plan does not cover add-ons configuration for additional integration services such as payment gateways (additional access permissions to the integration systems and confidential client’s settings are required).
The incident support includes:
– A single support request
– Resolving one issue
– Fixing an issue related to the store performance
– Logs and settings analysis
– Assistance with settings configuration
– Adaptation of Simtechdev marketplace add-on to the store without making any changes to the third-party add-ons already installed
– Consulting and analysis within 24 hours of purchase
*Please note that the support subscription plan does not cover add-ons configuration for additional integration services such as payment gateways (additional access permissions to the integration systems and confidential client’s settings are required).