The Support Subscription plan includes*:
– Free add-on and theme installation service
– Free finding issues; identifying causes of issues
– Unlimited number of service requests
The Support Subscription plan is the perfect solution for SimtechDev customers. Support subscribers receive the necessary expertise and assistance from SimtechDev - the only certified CS-Cart developers.
The benefits of Support Subscription plan are obvious:
- High-demand and expensive services of web development expertise for free
- An additional 50% discount on any add-ons and themes from Simtechdev marketplace (on check-out within the period of the Support Subscription)
- All works are fulfilled by high-end professionals
- All customization services come with a warranty
*A 50% discount on support subscription does not apply to bundles https://marketplace.simtechdev.com/add-ons/bundles.html
*The discount does not stack with other promotions by add-ons (for example "Build your own bundle“). If the product participates in several promotions, the highest discount will apply
*The discount stacks with individual discounts for add-ons, ie. if the add-on costs $150 without a discount and $100 with an individual discount, then the support subscription discount will be 50% of $100
*Support Subscription will automatically renew after the expiration unless canceled.
*Please note that the support subscription plan does not cover add-ons configuration for additional integration services such as payment gateways (additional access permissions to the integration systems and confidential client’s settings are required).
*You can request the add-on customization service only if you have the Support Subscription. The estimated time for the customization work should not be more than 4 hours. All our customization services come with a warranty that expires the same day the Support Subscription period ends. The task for the requested customization service can be scheduled either in the current sprint or the next one, depending on the workload of the developers.
*Please note that the Support Subscription plan covers adaptation of Simtechdev marketplace add-ons to the store without making any changes to the third-party add-ons already installed.
*The support service applies to all add-ons purchased on Simtechdev marketplace.